RETURNS
What is your return policy?   Return Request Online Form
Mowerpoint.com will always need to get the product back via our RMA Return Material Authorization process using our online form. We will need to know the Model number of the unit and invoice number. Product sent back to us without our prior approval (i.e. without a RMA number) may be returned or refused. Please use our online return request form. Our issuing a refund in the form of either a check or a store credit is also dependent upon you following the terms and conditions outlined in our warranty, refund and returns sections.

I got the wrong model or part number and I want to return it, what do I do?  
Please let us know within 10 calendar days of receiving the product if it is the wrong product (i.e. not what you ordered). If it is new and the wrong product do not open the box since it will then not be resalable as new and we then may not take it back. If it is the wrong product, please give us the opportunity to take back the unit and replace it with the correct model. Please contact our returns department immediately via our online rma form if you get the wrong product. 

How long in days is my RMA Return Material Authorization number good for?  
It is good for 10 calendar days. Please send product back to us within 10 calendar days of when it was issued. Product that comes in after 10 calendar days may be returned and the warranty may not be honored and a new RMA may need to be issued. This is a typical condition our distributors put on us when we need to return product to them.

How quickly will my return issue be handled by King Tool Machine PT. tbk? 
We will process your return as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty problems.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return: 

Unopened Merchandise  
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. 

Opened Merchandise  
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging. 

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations.  If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. 

Special Order Items  
There are no returns allowed for products which have been specially ordered for you and drop shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned. 

Cancelled Orders  
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. 

Damaged Products  
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately. 

Suspect Damage  
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle. 

Obvious Damage  
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you. 

Defective Products 
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. 

REFUNDS   
What is your refund policy if you can not repair or replace the product?
If and only if we can not repair or replace the unit and determine the product is "defective", we will issue you a refund check with no restocking fee. If we determine the product is good and is not "defective", our restock fee will apply

What is your refund policy if you ship me the wrong product?
We will replace the product with the correct model.

How quickly should I expect a refund check or a store credit?
Since we have to issue a RMA Return Material Authorization number, then get the product back from you, and then send you a check or store credit back 
by mail this process could take 1 to 2 weeks. If you need to check on the status of your refund please email kingtoolmachine@gmail.com